Billing and Refund Policy

Updated September 26, 2026

One-time orders and Subscribe & Save

Ascend Research offers one-time purchases and optional recurring orders for eligible research products. Subscribe & Save is a product subscription, not a community membership, newsletter subscription or free trial. There is no separate membership fee for this program.

How the subscription option works

The Subscribe & Save checkbox is selected by default on eligible product pages and in quick-add. Leave it selected to request a recurring order, or uncheck it before adding the item to your cart to choose a one-time purchase. Check the purchase option, quantity, recurring price and delivery frequency in your cart and at checkout before paying.

Price, discount and billing frequency

Current offer: Subscribe & Save gives 50% off the displayed one-time product price for eligible new monthly subscriptions. For example, a $58 one-time item is $29 per monthly subscription shipment before any applicable taxes and shipping.
First payment: The first order is charged at checkout. There is no free-trial period for research-product subscriptions.
Renewals: Your saved payment method is charged automatically every month for the selected products and quantities until you cancel. Monthly means the billing interval shown on your order, not a guaranteed 30-day interval or delivery date.
Total: Prices are in US dollars. Applicable taxes and shipping charges are shown separately. Quantity discounts and other offers apply only as shown in the final order summary at checkout; do not assume they combine with the subscription discount.
Existing subscriptions: The terms and price in your original order confirmation continue to apply unless a change is separately disclosed. This page does not retroactively change an existing subscription contract.

By completing a subscription checkout, you authorize the disclosed first payment and subsequent recurring charges using your saved payment method. If the checkout price or frequency differs from what you expected, do not complete payment; contact support so the discrepancy can be resolved.

How to cancel

You may cancel future subscription renewals at any time. Use the subscription-management link supplied in your billing or subscription emails, or email support@ascendresearchco.com from the email address on the order. Include your order number and state that you want to cancel the recurring product subscription.

Cancel before your next renewal charge is processed to prevent that charge and its associated order. If you need support assistance, contact us ahead of the renewal date and retain your request and confirmation. Cancellation stops future renewals; it does not automatically reverse an already processed charge or cancel an order already being fulfilled. Contact support promptly about an order already charged.

Changes and failed payments

Contact support to request a change to your subscribed items, quantity, delivery address or payment method. Availability and processing status may limit changes to an order already in progress. If a payment fails, follow any instructions sent by our payment provider or contact support. A failed payment or an email unsubscribe is not a subscription cancellation.

Any material change to your subscription price or recurring terms will be disclosed before it applies, with an opportunity to cancel future renewals. We will seek renewed authorization where required by law.

Complimentary items on qualifying orders

Orders with a product subtotal of $150 or more (before taxes and shipping) currently include one complimentary BAC Water (3 mL) and one complimentary GHK-Cu (50 mg), added to the cart automatically and shown at $0 in the order summary. Complimentary items are research materials subject to the same research-use restrictions, have no cash value, are limited to one of each per order, may be removed from the cart before checkout, and may be changed or withdrawn at any time. If the cart drops below the threshold the items are removed. Complimentary items are not shipped again on subscription renewals unless the renewal order itself qualifies.

Shipping

We ship to addresses in the United States only. Available carrier services and their charges are shown at checkout before payment; the current standard service is UPS Ground, typically 2 to 4 business days in transit. Orders placed before 2 PM Eastern on a business day are normally dispatched the same day; orders placed later, on weekends or on holidays are dispatched the next business day. Tracking is emailed when the parcel is dispatched. Transit estimates are provided by the carrier and are not guaranteed. Check the delivery address carefully: we cannot redirect a parcel once it is in the carrier network, and orders returned to us because of an incorrect address may incur reshipping charges.

Returns, refunds and order problems

Unopened research products in their original sealed packaging may be returned within 14 days of delivery, subject to their original condition. Contact support for return instructions before sending anything back. Opened or used products are not accepted for ordinary returns because their integrity cannot be verified. Bundles are supplied as individually sealed vials and are returnable only as a complete, unopened set; complimentary items must be returned with the order that qualified for them.

For damaged, incorrect or potentially defective orders, contact support promptly, preferably within 48 hours of delivery, with the order number and relevant photographs. We will review the issue for an appropriate replacement or refund. These reporting instructions do not limit rights provided by applicable law.

Approved refunds are issued to the original payment method. Processing is normally 5 to 7 business days after approval; your bank may require additional time. Original shipping costs are not refundable unless the issue resulted from our error, a defective product, or applicable law requires otherwise. No policy on this page excludes non-waivable legal rights.

Research-use restrictions still apply

A subscription changes ordering and billing frequency only. It does not authorize human, veterinary, diagnostic or therapeutic use.

For in vitro laboratory research only. Not for human or veterinary use, and not for diagnostic or therapeutic use.

Questions? Email support@ascendresearchco.com or call (934) 246-4540. Ascend Research, 5830 E 2nd St, Ste 7000, Casper, WY 82609.